15-Day No-Questions-Asked Refund for Unopened & Unused Products

Important Notes:

Customers must provide a clear photo or video of the damaged or defective item along with the original shipping packaging before we can issue an RMA authorization. Please ensure the media is well-lit, focused, and taken from a close or medium distance. Files should be under 2MB when sent via the Support Center. For larger files, email them to contact@allprinthub.com.

Once the returned product is received and confirmed by our team as faulty, we will refund the return shipping cost based on a valid receipt. For example, if the return cost is $25, we will refund $25. If the product is found to be in working condition, return shipping will not be reimbursed. Requests without a valid RMA return receipt will not be accepted.

7-Day Dead on Arrival (DOA) Guarantee

If your product arrives damaged or non-functional, contact our Support Center for RMA authorization within 7 days of delivery. Once we receive the faulty product, we will ship a replacement at no extra cost (including reimbursement for standard return shipping). If you prefer not to receive a replacement, you can opt for a full refund. Every purchase at All Print Hub is completely risk-free.

10-Day Money-Back Guarantee

For certain products, if you find them defective within 10 days of delivery, you can return them for a refund or exchange. Return shipping costs in this case will not be covered.

Warranty Exclusions

Damage caused by normal wear and tear, misuse, or accidents is not covered. Any repair costs, accessories, and shipping charges related to such cases are the customer’s responsibility.

Refunds will only be processed after our technical team inspects the product. Please note:

- Customers are responsible for return shipping costs, except in DOA cases.
- Replacement items will be shipped via standard delivery. Expedited shipping is available at an extra cost.
- Any repairs or additional items purchased due to misuse are fully the customer’s responsibility.

Warranty/Return/Refund Request Process

To request support:
- Describe the problem in detail, including when and how it occurred.
- Provide your order number and product code (SKU).
- Share any troubleshooting steps you have already taken.
- Include the code printed on the packaging.
- Attach clear, well-lit photos or videos showing the defect.

Missing or Incorrect Items

Please inspect your package before signing for it.

If items are missing or incorrect:
- Contact our Support Center with your order details and SKU.
- Provide clear images of the packaging and shipping labels.

Solutions include:
- Resending missing items/accessories for free.
- Replacing or refunding incorrect items (return shipping may be required and will be covered in such cases).

Refund Processing Time

Refunds are processed within 3–6 business days after we receive the returned item. Additional time for funds to appear depends on your payment method:
- Credit card refunds: 7–14 business days (subject to your card provider’s policies).

When Refunds Are Not Issued

All sales are final unless exceptions are made. Refunds require proper verification. In the case of a billing error, contact us within 3 business days to request a correction.